I am Ralph Kirkland.
I have been working on computers since I stated at Radio Shack in 1982. I can list positions if that helps:
1983-88 Tech Support Specialist
1988-92 Grid Systems Sales Support Engineer
1992-96 AST Computer – Field Service Engineer
1996-2001 Micron Computer – Sales Engineer
2001-Now Self employed Computer Technician
My focus in on getting you back to whatever position you were in before your computer problem. We can talk before handling problems. I know each situation is different.
I will not tell you it will take two weeks for a repair to push you to buy a new computer.
I will talk with you about possibly needing a new computer if yours is several years old. I will do the repair if you like, or help transfer your data if you do want an upgrade.
I will help you find a new computer if you like. I will offer suggestions if you want to look on your own.
My goal is to help you solve your problem. You are in charge.